Service and Support Administration

Who is eligible for services?

SSA services are available to Guernsey County residents who have evidence of a developmental disability (before age 22) and at least three areas of substantial functional limitation on the level of care. Also, services are available to each individual regardless of age or eligibility and who is enrolled on a Home or Community Based Services (HCBS) Waiver.

Emergency Assistance

If it is a life threatening emergency, always call 911 first, after regular business hours, weekends, and holidays, contact the 24-hour emergency response number at 740-260-3206

How do I request services in Guernsey County?

Please contact our Introduction and Eligibility specialist during normal office hours, Mon.-Fri., 8 a.m. to 4 p.m. at (740)439-4451, ext. 6835.

You may also stop in the office location at 60770 Southgate Road, Byesville, OH 43723.

Service and Support Administration Staff

Director of SSA/Medicaid Services Tanya Hitchens Photo

Director SSA/Medicaid Services

Tanya Hitchens
SSA Assistant Paige Moore Photo

SSA Assistant

Paige Moore
SSA Jenny Antill Photo

SSA

Jenny Antill
SSA Misty Angle Photo

SSA

Misty Angle
SSA Jamie Allen Photo

SSA

Jamie Allen
SSA/RN Matt Costello Photo

SSA/RN

Matt Costello
SSA Mallory Frymyer Photo

SSA

Mallory Frymyer
SSA, Kathy Graham photo

SSA

Kathy Graham
SSA Lacie Powley Photo

SSA

Lacie Powley
SSA Becca Mobley Photo

SSA

Becca Mobley
SSA Niki Stillion Photo

SSA

Nichole Stillion

What is Service and Support Administration?

Service and Support Administration is a service for children (age 3 and above) and adults with developmental disabilities. The Service and Support Administrator (SSA) support individuals, their families and guardians by helping them be active participants in their communities. The SSA service is the "primary point of contact" for all coordination of service for the person. The SSA supports the person at each point in the process for developing services. Their responsibilities are:

  • Introduction and Eligibility: to determine who is eligible for County Board services
  • Discovery: to determine a person's current abilities, natural supports and desires in order to establish outcomes to meet
  • Support Planning: to develop the Individual Support Plan (ISP) to provide guidance for achieving the person's desired outcomes from requested supports
  • Resource Management: to identify, connect and provide methods or funding to meet needs of people we support. This may be through natural support or local and Medicaid funds
  • Listening and Learning: a continuous process of gathering information and supporting the person to their desired outcome

SSA's provide service through Medicaid Waivers, Supported Living and Family Support Services. These services range from 24-hour care to drop in supports.


Shared Living is an option within Residential Services in which a person in the community and a person with an intellectual or developmental disability choose to live together and share life's experiences. See first hand in the video above, a success story here in Guernsey County. To learn more, contact Jennifer Oakley, Employment Navigator/Provider Support at joakley@guernseycountydd.org or call 740-439-4451 at the Guernsey County Board of Developmental Disabilities.

About Us

Service and Support Administration (SSA) support children and adults with developmental disabilities, their families and guardians. They assist the individual in determining outcomes for their services and ways to reach those desired outcomes. SSA serves as the individual’s primary point of coordination by working through many systems to attain appropriate assistance and/or support as needed in any life area. The SSA Department assist individuals with developing outcomes that are meaningful to them to help achieve the life they want. Part of this process is determining the important factors and helping them to establish fully integrated lives in their community. The choice of the individual provides the scope and direction to the SSA including Eligibility Determinations, Assessments, ISP Development, Budget for Services, Free Choice of Provider Process, Coordinating Services, Monitoring ISP Implementation, Designating Persons to Provide Daily Representation, and Emergency Intervention. As of September 1, 2017, SSA’s have worked with 244 individuals along with their guardians and/or families and providers in Guernsey County.