Service and Support Administration
Who is eligible for services?
SSA services are available to Guernsey County residents who have evidence of a developmental disability (before age 22) and at least three areas of substantial functional limitation on the level of care. Also, services are available to each individual regardless of age or eligibility and who is enrolled on a Home or Community Based Services (HCBS) Waiver.
If it is a life threatening emergency, always call 911 first, after regular business hours, weekends, and holidays, contact the 24-hour emergency response number at 740-260-3206
How do I request services in Guernsey County?
Please contact our Introduction and Eligibility specialist during normal office hours, Mon.-Fri., 8 a.m. to 4 p.m. at (740)439-4451, ext. 6835.
You may also stop in the office location at 60770 Southgate Road, Byesville, OH 43723.
Service and Support Administration Staff
Director SSA/Medicaid ServicesTanya Hitchens
SSA AssistantPaige Moore
What is Service and Support Administration?
Service and Support Administration is a service for children (age 3 and above) and adults with developmental disabilities. The Service and Support Administrator (SSA) support individuals, their families and guardians by helping them be active participants in their communities. The SSA service is the "primary point of contact" for all coordination of service for the person. The SSA supports the person at each point in the process for developing services. Their responsibilities are:
- Introduction and Eligibility: to determine who is eligible for County Board services
- Discovery: to determine a person's current abilities, natural supports and desires in order to establish outcomes to meet
- Support Planning: to develop the Individual Support Plan (ISP) to provide guidance for achieving the person's desired outcomes from requested supports
- Resource Management: to identify, connect and provide methods or funding to meet needs of people we support. This may be through natural support or local and Medicaid funds
- Listening and Learning: a continuous process of gathering information and supporting the person to their desired outcome
SSA's provide service through Medicaid Waivers, Supported Living and Family Support Services. These services range from 24-hour care to drop in supports.
Service and Support Administration (SSA) support children and adults with developmental disabilities, their families and guardians. They assist the individual in determining outcomes for their services and ways to reach those desired outcomes. SSA serves as the individual’s primary point of coordination by working through many systems to attain appropriate assistance and/or support as needed in any life area. The SSA Department assist individuals with developing outcomes that are meaningful to them to help achieve the life they want. Part of this process is determining the important factors and helping them to establish fully integrated lives in their community. The choice of the individual provides the scope and direction to the SSA including Eligibility Determinations, Assessments, ISP Development, Budget for Services, Free Choice of Provider Process, Coordinating Services, Monitoring ISP Implementation, Designating Persons to Provide Daily Representation, and Emergency Intervention. As of September 1, 2017, SSA’s have worked with 244 individuals along with their guardians and/or families and providers in Guernsey County.