Service and Support Administration

Scholarship Information, here.

Who is eligible for services?

SSA services are available to Guernsey County residents who have evidence of a developmental disability (before age 22) and at least three areas of substantial functional limitation on the level of care. Also, services are available to each individual regardless of age or eligibility and who is enrolled on a Home or Community Based Services (HCBS) Waiver.

How do I request services in Guernsey County?

Please contact our Introduction and Eligibility specialist during normal office hours, Mon.-Fri., 8 a.m. to 4 p.m. at (740)439-4451, ext. 6835.

You may also stop in the office location at 60770 Southgate Road, Byesville, OH 43723.


Emergency Assistance

If it is a life threatening emergency, always call 911 first, after regular business hours, weekends and holidays, contact the 24-hour emergency response number at (740)260-3206.

Employment/Provider Assistance

For more information, click here.

For more information:

SSA Brochure

Complaint or Appeal of Adverse Action Explanation Form

Confidentiality Brochure

Bill of Rights Brochure

For More Information on MUI's, click here.

Matt's Nursing Notes
         Click, here. 

Service and Support Administration is a service for children (age 3 and above) and adults with developmental disabilities. The Service and Support Administrator (SSA) support individuals, their families and guardians by helping them be active participants in their communities. The SSA service is the "primary point of contact" for all coordination of service for the person. The SSA supports the person at each point in the process for developing services. Their responsibilities are:

  • Introduction and Eligibility: to determine who is eligible for County Board services
  • Discovery: to determine a person's current abilities, natural supports and desires in order to establish outcomes to meet
  • Support Planning: to develop the Individual Support Plan (ISP) to provide guidance for achieving the person's desired outcomes from requested supports
  • Resource Management: to identify, connect and provide methods or funding to meet needs of people we support. This may be through natural support or local and Medicaid funds
  • Listening and Learning: a continuous process of gathering information and supporting the person to their desired outcome

SSA's provide service through Medicaid Waivers, Supported Living and Family Support Services. These services range from 24-hour care to drop in supports.


Director SSA/Medicaid Services
Tanya Hitchens
SSA Assistant
Paige Moore
Jennifer Antill
Misty Angle


Jamie Allen
Matt Costello
Mallory Frymyer


Kathy Graham
Lacie Powley


Rebecca Mobley
Employment Navigator/Provider Support
Jennifer Oakley