Our Mission

ENSURE quality services that ENHANCE the lives of individuals through EFFECTIVE use of available resources

Our Vision
People with developmental disabilities will lead self directed lives in their communities.

The Board will be a benchmark by which other programs measure themselves.

Our Values
Agility: Success in our Boards ever-changing, competitive environment
demands flexibility, quick moving, willingness to change,
and rapid response in order to meet the needs of our customers.
Customer Driven Excellence: Customer-driven excellence
has both current and future components: understanding today’s
customer desires and anticipating future customer desires as a strategic
concept. It is directed toward customer retention, loyalty, and
growth. It demands constant sensitivity to changing and emerging
customer and regulatory requirements and to the factors that promote
customer engagement. It demands close attention to the
voice of the customer.

Social Responsibility: Our responsibility as a County Board
is to serve our customers in an Ethical and Responsible manner.
Actions should be transparent to the public. The Board should not
only meet all local, state, and federal laws and regulatory requirements,
but they should treat these and related requirements as opportunities
for improvement “beyond mere compliance” striving
for “best practices”. Leadership as a role-model Board also entails
influencing other organizations, private and public, to partner for
these purposes. Managing societal responsibilities requires the
Board to use appropriate measures and leaders to assume responsibility
for those measures.

Focus on Results and Creating Value: The Board will
make decisions using data that is based on fact. Analysis supports a
variety of purposes, such as planning, reviewing your overall performance,
improving operations, accomplishing change management,
and comparing your performance with best practice benchmarks.
A major consideration in performance improvement and
change management involves the selection and use of performance
measures or indicators, which need to support decision making in a
rapidly changing environment.

Visionary Leadership: Effective leaders must be goal orientated,
inspiring, honest, and trustworthy, while leading by example.
Leaders create an environment that encourages innovation and embraces
changes. The governance body should be responsible ultimately
to all stakeholders for the ethics, actions, and performance
of the Board and its senior leaders. As role models, leaders can
reinforce ethics, values, and expectations while building leadership
and commitment to a team concept.

Focus on the Future: Our performance measure will be based
on our commitment to continuous improvement. We will aspire to
anticipate the ever-changing needs of our customers to be an effective
Board. We will be driven by opportunities to effect significant,
meaningful change through innovation. Focus on the future includes
developing our leaders, workforce, partners, and customers.
Valuing Workforce Members and Partners: Valuing the
people in the workforce means committing to their engagement,
satisfaction, development, and well-being. Additionally, the successful
Board capitalizes on the diverse backgrounds, knowledge,
skills, creativity, and motivation of its workforce and partners. Successful
internal and external partnerships are based on mutual trust
and respect.

The Board invites any interested community member to visit our program by contacting the Guernsey County Board of DD at 740‐439‐4451